Shipping & Returns

RETURNS AND REFUNDS

We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, we are here to assist you with your return.

Please note the exceptions listed below:

14-Day Return Period: You may return your purchased item within 14 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

  • Unused Condition: The item must be unused and in the same condition that you received it. It should not show any signs of wear, damage, or alterations.

  • Original Packaging: The item must be returned in its original packaging, and include all original accessories, tags, and labels.

Final Sale Policy

Please note that reusable products (reusable stainless steel straws and tumblers), and sale items cannot be returned or exchanged.

RETURN AND REFUND INSTRUCTIONS

Refunds will not be issued for products that have been opened, used or damaged.


1. Contact us within 7 business days of receiving your item. Please include the following in your email: name, date of purchase, order number and reason for return.

2. Our customer service team will respond with a return label. Please secure the return label clearly on the outside of the package.

3. Ship package back within 14 days from date of delivery.

4. Shipping costs for online returns are the responsibility of the customer and will be deducted from the total refund once we process the return.

5. Once we receive and inspect your return, you will be notified via email regarding the status of your refund. If approved, a refund (minus return shipping costs) will be issued to your original form of payment within 5–7 business days.

Please note: It may take additional time for the refund to appear on your statement, depending on your financial institution.

Damaged Packages

If you are reporting a damaged or defective item, please include photo evidence in your email and we will gladly process your refund. No need to ship back damaged items.

DOMESTIC SHIPPING

Online orders are processed within 3 business days.

We offer free ground shipping in the domestic US on orders over $75.

We ship all domestic orders via USPS.

If you notice any delays or issues while tracking your package please contact us or the carrier for help.

ORDER CHANGE REQUESTS

If you need to change your shipping address before your order is shipped please promptly contact us here.

We are not able to redirect orders once they are in transit. In this event please contact the carrier and reference your tracking number for any special delivery requests.

Questions and Assistance:

If you have any questions or need further assistance regarding our shipping and return policy, please contact our customer support team at sandandlove.la@gmail.com or fill out this form.